Spring is developed as an effort of the Sachse laboratory and we provide our software tools to the EM community. When you contact us, we will try our best to timely respond to your questions. Bear in mind, we are an active research group with our own research projects. We are collecting technical problems, bugs and issues in our Google group Emspring (below). Please join the Google group to post and keep track of your questions.
Provide the following output to us:
% spring --version && springenv python -c 'import platform; print platform.platform()'
Provide a proper signature to your message indicating your institution and research group